Terms of Service

1. Introduction

Welcome to Evolving Minds. These Terms of Service govern your use of our website and the counselling services we provide. By accessing our website or using our services, you agree to these terms.

2. Services Description

Evolving Minds provides phone / video therapy and counselling services through secure video sessions. Our services are not a substitute for emergency medical services. If you are experiencing a medical emergency, please call emergency services immediately.

3. User Responsibilities

You are responsible for providing accurate information during registration and therapy sessions. You agree to participate in sessions in a private, secure environment to maintain confidentiality.

4. Confidentiality

We maintain strict confidentiality in accordance with professional ethical standards and applicable laws. However, confidentiality may be broken in cases where there is risk of harm to yourself or others, or as required by law.

5. Payment Terms

Payment is required prior to each session. We offer standard rates and flexible options for those who are unemployed or receiving benefits. Cancellations must be made at least 24 hours in advance to avoid charges.

6. Limitation of Liability

Evolving Minds strives to provide high-quality services but cannot guarantee specific outcomes from therapy. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of any significant changes. Your continued use of our services after such changes constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions about these Terms of Service, please contact us at info@evolving-minds.org.uk.